A page does not load correctly
If a check shows a blank page, a half-loaded page, a cookie banner or the wrong content, the fix is usually one setting. Start by opening the latest check and looking at its screenshot.
| You see… | Try |
|---|---|
| A cookie or consent banner over the page | Make sure Block ads and popups is on (Advanced tab). If it stays, add a Click on its accept button, or a Text Script such as click 'Accept all'. |
| Parts of the page missing or still loading | Add a Wait of a few seconds, or a Scroll step for content that loads as you scroll. |
| The sign-in page | Sign in again in the live browser. |
| A different language, currency or region | Set Proxy to the right country, or pin it with Cookies (Advanced tab). |
| The right page, but changes every check for no reason | Use a Notify me when rule, select a smaller area, or remove the part that keeps changing. |
| An access-denied or CAPTCHA page | See If a site blocks monity.ai. |
| The content inside an embedded frame is missing | Add an Iframe step before steps that act on it. |
| A button or link your steps click has moved | Monity tries once to repair the steps by itself; see Run steps before each check. If the task still lands on the wrong page, pick the element again in its Click step. |
| No checks at all: the task is paused with a note | Monity paused it and says why in the task panel. See Deactivate or remove a task. |
After changing a setting, click Update task, then run a check from the task panel to see the result straight away.
Need a hand?
Click Help and support (the ? at the top right of the app), tell us the task and what you expected to see, and we’ll take a look.
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