Monitor brand mentions and manage your online reputation

What is brand reputation monitoring

Brand reputation monitoring helps businesses track reviews, forum posts, and brand mentions across the web. With monity.ai, you can monitor third-party review platforms, discussion forums, and feedback pages—getting notified the moment your brand is mentioned or a new review is posted.

This allows teams to react quickly, address concerns, engage with positive feedback, and stay in control of how the brand is perceived online.

Why it matters

Online reviews and brand mentions influence how customers, partners, and investors perceive your business. A single negative review or unaddressed complaint can impact sales and trust. Manually checking multiple sites is time-consuming and inconsistent. With automated monitoring, you can identify issues early, respond faster, and build stronger relationships with your audience.

Who this is for

• Marketing teams: Monitor brand sentiment and respond to public feedback quickly
• Customer experience teams: Catch service issues or praise directly from users and route them to the right team
• Executives: Stay informed on how the brand is perceived across channels
• PR and comms professionals: Detect emerging issues or positive press to shape communication strategy
• Agencies: Track multiple brands and clients from one place without manual effort

How it works

1. Add your sources: Monitor review sites (e.g. Trustpilot, G2, Google Reviews), forums (e.g. Reddit, Quora), or industry feedback pages
2. Set monitoring preferences: Define keywords, brand terms, or product names you want to track, and how often changes should be checked
3. Track specific content: Focus on titles, review content, ratings, or comment sections relevant to your brand or competitors
4. Automate access: monity.ai loads content behind interactions, pagination, or logins to capture hidden or delayed posts
5. Get real-time alerts: Receive structured summaries the moment a new review or mention is detected
6. Audit change history: View updates using multiple comparison modes, including HTML diff view, slide-by-slide screenshots, and visual comparison sliders.

Select the area you want to monitor or enter keywords.

You can use the power of AI to describe the conditions under which you want to be notified.

Key benefits

• Instantly detect and respond to new brand mentions or reviews
• Improve response time to customer feedback
• Monitor sentiment and track reputation trends over time
• Reduce the risk of reputational damage by addressing issues early
• Centralise monitoring across multiple platforms without manual work

monity.ai empowers teams to stay ahead of public perception—catching feedback as it happens and turning it into action. Whether managing customer trust, brand sentiment, or stakeholder visibility, you’re always one step ahead.